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Terms of Sale and Product Licence

Version 1.1 · Last updated: 12 October 2026

1. Who you are buying from

Qemavo is operated by QEMAVO LTD, company number 17454546, with its registered office at 128 City Road, London, EC1V 2NX, United Kingdom. Contact us at info@qemavo.com.

These terms apply to purchases of Qemavo downloadable products. The product page, order summary and our Refunds and Cancellation Policy also form part of your purchase agreement. Our Upgrade Credit Policy applies when you use that benefit. Privacy information is in our Privacy Policy.

You must be at least 18 and able to enter into a contract, or purchase through an adult who accepts responsibility for it. If you purchase for an organisation, you must have authority to do so.

2. What you receive

Qemavo offers downloadable business-building resources, including workbooks, planning tools, checklists and optional AI-assisted workflows. These are digital files, rather than physical goods or an AI software subscription.

Each product page explains the contents, formats and technical requirements for that purchase. The Builder Collection contains all six complete Labs and adds the master Qemavo Business Blueprint. Guided Path, AI Fast Lane and Direct Path are included in every Lab; they are not separate pricing tiers. All-in-One editions combine material from the separate files for convenience and do not add separate content.

Use a PDF reader that supports saving PDF form fields for fillable editions, and a compatible document editor for editable document files. Browser previews and mobile apps may not support every interactive feature. AI use is optional; any account, subscription or charges from an external AI provider are separate. Contact us before buying if you need help checking compatibility.

3. Ordering, payment and delivery

You can check and correct your order before making payment. The final checkout shows the amount payable, currency, applicable taxes and any additional charges. Our base currency is GBP. Your payment provider may apply its own currency conversion or fees.

Our contract is formed when we confirm acceptance of your order by email. Payment is taken through the payment methods available at checkout. An automated payment acknowledgement alone is not acceptance if it expressly says your order is still awaiting review. If we cannot accept an order after taking payment, we refund that payment.

For confirmed, paid download orders where you have requested immediate supply, we provide download access without unnecessary delay. If you have not requested immediate supply, we confirm the agreed delivery timing before accepting your order. Contact info@qemavo.com if delivery fails or a link does not work.

The product is a one-off purchase unless the checkout expressly identifies a different arrangement. There is no automatic subscription. Your purchase covers the files described at the time of sale, not unspecified future products, lifetime hosting or future editions. Save a private backup after downloading. This does not limit our obligation to provide what you bought or any updates required by applicable law.

4. Your licence: what you can do

Buying a product gives you a non-exclusive licence to use it. Ownership of the underlying Qemavo materials is not transferred to you.

Unless a product expressly includes a team licence, the licence is for one named user: the individual purchaser, or one designated individual where an organisation makes the purchase. That user may use the materials for any number of their own personal or business projects. Ask us about permission for additional independent users.

You may:

Your own original answers and business assets remain yours, subject to any third-party rights and applicable law. We do not claim ownership of your business or charge royalties on what you build. You do not have to credit Qemavo in your original finished outputs.

5. What the licence does not allow

Without our written permission, you must not:

You can use the skills and general ideas you learn. These restrictions concern our protected materials and the agreed licence; they do not claim exclusive ownership of general business concepts or restrict uses permitted by law, including applicable quotation, criticism and review exceptions.

6. Working with AI

Choose the privacy settings of any AI provider you use carefully. Do not deliberately make purchased materials public or available for other people’s use. Where a provider offers a setting to exclude your uploads from model training, use it; do not use the materials in a service that requires them to be publicly shared or used for training.

External AI tools are independently operated. Their availability, terms, privacy practices and output quality can change. Check the outputs, protect confidential information and verify important decisions yourself. This permission for private AI-assisted use does not allow public distribution or model training under section 5.

Qemavo materials are owned by QEMAVO LTD or used under permission from the relevant rights holders. All rights not expressly granted are reserved. Your payment buys the stated licence, not copyright or resale rights.

If you find an unauthorised copy, email info@qemavo.com with the link. We may request removal, take proportionate steps to restrict unauthorised access and pursue remedies available under applicable law. We do not impose an automatic contractual fine.

For a material licence breach, we may end the affected licence after explaining the issue and giving a reasonable opportunity to correct it where appropriate. We may act promptly to contain public redistribution or serious misuse. This does not remove statutory rights or automatically forfeit payments that must legally be refunded. Ordinary use of business assets you lawfully created is not prohibited merely because a licence ends.

8. Results, advice and examples

Qemavo helps you structure decisions and build outputs. It does not promise a particular income, number of customers, conversion rate, launch result or business success. Examples illustrate the method; they are not promises of typical earnings.

Our resources are general business-development tools. They do not provide regulated financial, investment, legal or medical advice. Naming research and preliminary screening do not amount to professional trademark clearance. Seek qualified advice where your circumstances require it.

You remain responsible for checking your own claims, legal obligations, licences and the suitability of the business you create. These statements do not excuse us from supplying the product as described or meeting obligations imposed by law.

9. Cancellations, problems and refunds

Our Refunds and Cancellation Policy explains consumer cancellation rights, immediate digital supply and remedies if something is wrong. Please contact us promptly if a file is missing, damaged, unusable with the stated requirements or materially different from its description.

Nothing in these terms removes mandatory consumer rights. A restriction on change-of-mind cancellation after valid immediate supply does not remove rights concerning faulty or misdescribed digital content.

10. Responsibility for loss

We are responsible for losses for which applicable law makes us responsible, including foreseeable loss caused by our breach where you buy as a consumer. We do not exclude or limit liability for fraud, fraudulent misrepresentation, death or personal injury caused by negligence, or anything else that cannot lawfully be excluded or limited. Statutory remedies for damage to a consumer’s device or other digital content remain available where applicable.

For purchases genuinely made wholly or mainly for business purposes, we are not responsible for indirect or consequential loss to the extent a lawful and reasonable exclusion applies. This clause does not make every buyer a business buyer simply because Qemavo concerns building a business. Any additional liability limit for a Studio project must be agreed in its separate contract and remain lawful and reasonable.

11. Qemavo Studio

Studio services require a separate written proposal or project agreement before work starts. It should set out the scope, price, payment stages, timescale, revisions, cancellation arrangements, confidentiality and rights in final deliverables. The licence for downloadable Labs does not itself transfer ownership of a commissioned Studio deliverable or define the entire Studio engagement.

Any consumer cancellation rights also apply to eligible Studio bookings. Starting work during a cancellation period requires a separate express request; a general acceptance of these terms is not that request. See our Refunds and Cancellation Policy.

12. Changes and disputes

The version accepted when you buy governs that purchase. We may update terms for future sales, but we do not retrospectively remove rights from an existing purchase without a lawful basis and any required agreement.

Please send complaints to info@qemavo.com. We aim to acknowledge them within five working days and explain the next steps. If a consumer complaint remains unresolved, we will provide any legally required information about an appropriate dispute-resolution provider and whether we are required or willing to use it.

These terms are governed by the law of England and Wales. A consumer also retains mandatory protections and access to courts available under the law applicable in their home country. For non-consumer disputes, the courts of England and Wales have exclusive jurisdiction, subject to applicable law.

If a provision cannot be enforced, the remaining provisions continue to apply to the extent permitted by law.