Cancel an order

Version 1.1 · Last updated: 12 October 2026

Tell us which purchase you want to cancel

You can send a cancellation notice by email to info@qemavo.com or by post to QEMAVO LTD, 128 City Road, London, EC1V 2NX, United Kingdom. You do not have to give a reason.

If you are reporting a faulty file or asking for help, you can email us directly. Your right to a remedy for a faulty product is separate from any change-of-mind cancellation right.

Identify your purchase by its order number or a description, and include your name and the email used to purchase so we can find it. An order number is helpful but not required if we can otherwise identify the contract. Please do not send payment-card details.

We acknowledge notices and deal with any refund or next steps under our policy. You do not need to wait for our reply to meet an applicable cancellation deadline.

Sending a notice records your request; it does not automatically determine whether a refund is due. We apply the Refunds and Cancellation Policy and your mandatory rights. Where a legal cancellation right applies, timeliness is assessed using when your notice was sent, not when we finish reviewing it.

Optional cancellation notice for email or post

You can copy this wording, or send any other clear statement that you wish to cancel:

To: QEMAVO LTD, 128 City Road, London, EC1V 2NX, United Kingdom; info@qemavo.com
Notice: Please cancel my purchase or service agreement for: __________
Purchase or booking date: __________
Order reference, if available: __________
Purchaser name: __________
Purchaser postal address: __________
Purchase email / reply email: __________
Date of notice: __________
Signature: __________ (only needed if you send a signed paper notice)

You do not have to use this notice template, sign an email, create an account or give a reason to exercise a legal cancellation right.